The new Digital employee experience solution empowers IT Teams with Data-driven insights to improve employee experience and achieve valuable cost savings.
Today, Digital employee experience (DEX) technology has become essential. It not only enables organizations with the tools needed to provide great employee experiences, but also empowers IT teams to work more efficiently, yielding tangible cost savings. Considering the current challenges in DEX, VMware has announced four unique enhancements to further its comprehensive DEX solution.
First being the general availability of DEX for 3rd party managed devices, next DEX for VMware Horizon, AI-driven Guided RCA, last but not the least, intent to expand Workspace ONE ITSM Connector for ServiceNow support of available remediation actions. These innovations combine to advance VMware’s commitment to deliver the only holistic DEX solution, which helps to increase productivity and provide faster issue remediation, enabling higher employee engagement.
“Organizations across industries are struggling to keep up with the increased IT incidents and growing employee turnover rates as they navigate the new challenges brought on by hybrid work. Successful organizations must prioritize technology that enables IT teams with the right tools to not only resolve issues faster, but prevent them from happening in the future. VMware’s comprehensive DEX solution uses automation to enable IT teams with data-driven insights that enable improved efficiency and great experiences for employees” said Shankar Iyer, Senior Vice President and General Manager, End-User Computing, VMware.
“VMware IT has been using DEX to shift to a more proactive, data-driven IT approach. Not only has this saved engineering hours in resolving issues faster and at scale, but it has created colleague confidence in our IT organization. Using DEEM for Insights and proactive support, VMware IT has realized, on average, 35% reduction in mean time to resolution of support issues over the past six months1. This saves valuable IT time and returns employees to productivity quicker,” said Pam Cocca,Vice President, IT Colleague Experience and Technology, VMware.
VMware progresses its DEX solution by unifying employee experience measurement across all endpoints, whether physical or virtual and VMware or 3rd party managed. VMware announced that its Digital Employee Experience Management (DEEM) solution is now generally available for Windows devices managed by 3rd party solutions. With this update, VMware’s entire DEX offering, including Intelligent Hub, DEEM, and Assist, is now available for these devices. Even if a customer has standardized on other management solutions, this capability provides customers with more flexibility in how they deploy and grow their DEX solution.
For customers ready to extend measurement to virtual apps and desktops, VMware also announced that DEEM is also generally available for VMware Horizon. Customers can measure and analyze end-user experiences using Horizon virtual apps and desktops, bringing together network performance, log on time, and VM performance. If the experience score for Horizon changes, IT will be proactively alerted with automated notifications, enabling teams to more efficiently resolve issues impacting employee productivity using the Horizon platform for work.
