A new vision and national action plan through which the UAE will continue its development journey and enter the first decade of the next fifty years.
The Telecommunications and Digital Government Regulatory Authority (TDRA) has announced transformation projects under “We the UAE 2031” vision, which constitutes a new vision and national action plan through which the UAE will continue its development journey and enter the first decade of the next fifty years.
TDRA has announced 3 transformation projects with an important strategic impact, which are the Digital Vault within the banking, insurance and telecommunication sectors, Children’s Communication Services Program, and Digital Customer Journey Quality Measurement Program.
In this context, H.E. Eng. Majed Sultan Al Mesmar, TDRA Director General, said, “TDRA transformation projects represent an interpretation of several pillars of “We the UAE 2031” vision, which enhances the UAE’s future readiness. We are pleased that the ICT sector is the sector that supports progress in all fields, especially the economic field, through the consolidation of the digital economy, which enhances the UAE’s leading position on the global map. In addition, our transformation projects for the current stage are related to economy, youth, and the various segments of customers, which constitute the main headlines for creating the desired future.”
The Digital Vault project contributes to enabling the telecom sector, banking sector , insurance and private sectors to design and provide seamless digital services to customers in a way that enhances the quality of life in the UAE, on the grounds of ease, trust and privacy by using a digital vault that allows sharing reliable data and documents with the approval of the customer. These services are designed in line with the laws and policies of the UAE, including the Electronic Transactions and Trust Services Law and the Personal Data Protection Law.
The Children’s Communication Services Program is a special project with an important social dimension. It includes launching telecom services and packages for minors in cooperation with the licensees to provide telecom services safely, which facilitates the use of modern technology such as smart watches and wearable devices. This initiative will be the first of its kind in the region, and it keeps pace with the increasing use of digital technologies by children in the fields of education, entertainment, and others. The initiative aims to regulate the use of telecom services by minors, to protect this segment of society, and to encourage minors to safely engage in the use of technology.
The Digital Customer Journey Quality Measurement Program project aims to improve user experiences and support decision-making through a data analysis platform that gives a deeper understanding of applications using AI in operations, which leads to providing interactive and proactive monitoring and analysis to identify the root causes of errors and slowdowns in operations related to service provision, to make the services seamless and available around the clock.
These projects are in line with “We the UAE 2031” Vision and its integrated development program for the next ten years. The projects will cover social, economic, investment and development aspects, especially within the “Forward Ecosystem” pillar, and in alignment with the special directions of the pillar, including building the government of the future. The announced projects will confirm the UAE’s global position as a leading and advanced country in the field of digital government and in embracing emerging technologies to serve customers, and support applications that contribute to establishing an attractive digital economic environment.
