Partner Care delivers 24×7 administrative and operational support to boost channel partner profitability.
Sophos is expanding its commitment to the channel with the addition of Partner Care that features a dedicated, 24×7 team of Sophos experts who handle non-sales related questions and operational support. The offering is designed to speed up response times for Sophos partners and Managed Service Providers (MSPs) needing assistance with administrative and operational tasks, freeing them up to focus on selling and securing their customers with Sophos’ portfolio of innovative managed services and endpoint, network, email, and cloud security solutions.
“Based on our decades of experience, we know that administrative and operational issues take away valuable time needed to build customer relationships, pursue prospects and close new business deals. Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks,” said Kendra Krause, Senior Vice President- Global Channels and Small Business Sales, Sophos.
Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not For Resale (NFR) requests, and more. With this high level of service, partners working with small and mid-market organizations can better boost their productivity and increase profitability.
“Being busy with administration can consume a lot of time and cost, so the idea that Sophos now has a focused Partner Care program and dedicated team to handle it is unbelievably beneficial. We are looking forward to the training and enablement of the ‘tool,’ so we can start executing right away. Every bit of time away from the sales cycle is time away from building relationships and being trusted advisors to our customers. This Sophos Partner Care program is essential to my business,” said Richard Wenger, Account executive, Point Broadband LLC, a Sophos channel partner based in Alabama.
In addition to Partner Care, Sophos is offering several enhancements to its global partner program, including an additional 5% reward on top of a deal registration discount for partners selling Sophos Managed Detection and Response (MDR). This expires March 31, 2024.
