The Now Platform release unveils AI-powered process mining with RPA capabilities, search, workforce optimization for HR, and incident management enhancements to address security and operational risk.
ServiceNow has announced a major platform expansion with the Now Platform Utah release. Utah is built to help organizations future-proof their businesses and drive outcomes faster in the face of continued economic uncertainty.
The latest version of the intelligent, end-to-end platform for digital transformation includes AI-powered process mining with robotic process automation (RPA) capabilities. It also comes with additional search enhancements, expanded Workforce Optimization, and Security Incident Response Workspace, all designed to help increase automation, simplify experiences, and offer greater organizational agility.
According to IDC, spending on digital technology will grow eight times faster than the economy in 2023, and by 2026, 40% of total revenue for G2000 organizations will be generated by digital products, services, and experiences. Even as technology budgets increase, leaders are going through a “great reprioritization” of tech investments based on the need for near-term organizational impact and time to value.
“ServiceNow’s intelligent platform offers fast time to value, continuous net new innovation, and a simplified and seemingly invisible upgrade experience so customers can do more with less and transform their business models. Our latest release is designed for this moment – empowering organizations to maximize efficiency, accelerate ROI on digital spend, and create simplified, connected experiences across their entire value chain,” said CJ Desai, President and COO, ServiceNow.
The Utah release includes a more streamlined user experience so process owners can easily build, personalize, and monitor document processing. Document Intelligence also can automatically pull massive amounts of data from long tables in documents like invoices and purchase orders to expedite things like payroll, finance, and procurement processes. Enhancements to performance tools, as well as new Impact accelerators, are available in the Utah release. These additions help platform owners better manage system health and reduce the time it takes to bring critical dashboards online, for better visibility into the status of digital transformation initiatives.
Customers can build assessments and analyze reports within one workspace, and leverage Process Automation Designer to manage multiple workflows with no-code playbooks. The new product experience increases productivity and simplifies navigation while a 360-degree view of dependencies and resilience metrics provides contextual understanding of upstream and downstream impacts across the organization. Building on ServiceNow Vault – which protects business-critical applications – this solution seamlessly incorporates ServiceNow system and application logs into enterprise security analytics tools.
“Digital business is here to stay, and the Now Platform is the end-to-end platform for digital businesses. With the Utah release of the Now platform, we are providing our customers in the Middle East and Africa region with powerful tools to unleash automation in the service of organizational performance and business impact; simplify and connect experiences across the organization so employees can do their best work; and accelerate innovation so the enterprise can operate with efficiency and agility,” commented Mark Ackerman, Area VP for Middle East & Africa, ServiceNow.
Availability of The Now Platform Utah release is with immediate effect.
