Kaf taps DXC for core policy admin system, data analytics, application development, and digital insurance solution.
As Kaf Insurance becomes Egypt’s fastest growing life insurance provider, it has selected DXC Technology to drive its digital transformation by providing data analytics, application development, and DXC Assure Policy. In a ten-year contract, DXC will enable Kaf to provide a seamless digital experience for its current two million policyholders and new customers.
Established in 2020, Kaf aims to be the first end-to-end digital insurance provider in Egypt. Putting customers at the core of its mission, Kaf is partnering with DXC to extend the accessibility of insurance on a national scale.
DXC Assure Policy, the modernized version of DXC’s integral software for Life and Group Business, will form the backbone of Kaf’s core insurance administration, empowering Kaf with the ability to deliver a consistent and holistic digital insurance experience for its customers. Automated case management underwriting technology will allow Kaf to sell insurance products with both straight-through and non-straight-through processing, speeding up and improving customer experience.
As part of the contract, Kaf is leveraging DXC to create a mobile app that will allow customers to easily manage their policies, personal information, and claims status as well as browse and purchase products. DXC will fully integrate the app with Kaf’s core insurance system, enabling real-time data analytics to personalize policy options and provide a 24/7 online portal for digital-only documentation and support.
“We are committed to digital transformation with a purpose. This will allow us to be at the forefront of the Egyptian insurance industry and offer our customers the latest and most innovative solutions. DXC is providing us with the technology to proactively service our customers and execute on our brand promise of making it easy, doing it right,” said George Ghobrial, CEO, Kaf.
“Today’s insurance customers expect a digital buying experience, information at their fingertips and flexible policies. Our DXC Assure suite of base and surround systems work together to enable faster time to market, streamlined operations, stellar customer experiences and a launching pad for growth,” said Neveen Galal, Managing Director, DXC Technology – Egypt.
