Cisco has been leveraging AI with natural language, audio intelligence, video intelligence and analytics, the Webex AI strategy and Webex AI Assistant capabilities are secure and align with Cisco’s Responsible AI Framework.
During the recent WebexOne event, Cisco unveiled a fresh AI strategy for Webex, aimed at enhancing communication and collaboration. In contrast to AI solutions that primarily target text and documents, Webex’s approach involves harnessing real-time audio and video communication to address everyday obstacles. These challenges include ensuring the quality of audio and video calls and meetings, even in low-bandwidth situations.
Cisco also introduced its latest offering, the Webex AI Assistant, featuring new capabilities designed to boost productivity and accuracy for its customers. Notably, these AI-driven enhancements will be seamlessly integrated into the entire Webex portfolio. Webex will deliver high-definition meetings with amazing video quality regardless of bandwidth conditions. Webex will deliver high-definition meetings with amazing video quality regardless of bandwidth conditions.
“In the ever-evolving landscape of hybrid work, AI serves as a key driver in enhancing collaboration and communication. Our Webex platform, known for its consistent commitment to innovation, is taking yet another step forward by integrating AI. With AI at its core, it is set to empower our customers throughout the Middle East and Africa, opening new horizons for productivity and connection,” said Ahmad Zureiki, Director of Collaboration Business, Cisco Middle East and Africa.
Visual and audible cues like gestures and walking out of the room during a meeting provide invaluable context about human interactions. Cisco’s new Real-Time Media Models (RMMs) in Webex will enhance audio and video quality. The models have the ability to take multiple media streams and produce multiple outputs, such as people and object recognition and action analytics like movement and gestures. RMMs in Webex will also enable audio and video channels to be used as signals of context in traditional text-based capabilities like meeting summaries and highlights. In the future, Webex may be able to recognize that a meeting participant stepped away from a meeting, and capture meeting notes to bring that person up to speed when they return.
The newly launched Webex AI Assistant will power a robust set of capabilities that empower people to do their best work. It will also minimize work and costs for IT, ultimately driving business value. Webex AI Assistant will prompt users with questions, like “ask me about the meeting,” that users can respond to with typing sentences, such as “catch me up on the 15 minutes I missed in the meeting” or “catch me up on all the meetings I missed on Friday while I was on PTO,” to generate answers in real-time. Webex AI Assistant is already natively integrated into Cisco Collaboration devices and will span the Webex portfolio.
