In alignment with the company’s, ‘Closer to Customer’ strategy, the call center is expected to enhance the customer experience.
Canon Central and North Africa has unveiled its ‘Canon Contact Centre’ in Egypt. The centre is the first of its kind for Canon Central & North Africa and aligns with its ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers & partners making it easier to gain access to information on Canon’s brand, products, services, and channels.
Canon Contact Centre will elevate the overall customer experience by fostering seamless and efficient interactions, while also surpassing their expectations and fulfilling their demands. Serving as a seamless hub of information exchange, this centre ensures patrons receive enhanced reliability through adept and experienced representatives. Moreover, customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs. The feedback received from the Contact Centre will be diligently and effectively addressed, ensuring an enhanced product and service offering for our valued customers.
“This unprecedented endeavour offers a perfect combination of opportunities for both Canon’s existing network and the aspiring young population seeking employment in Egypt, setting it apart from any other African country. The pride in starting this venture in Egypt is immeasurable. Positioned as the kingpin of communication, the Contact Centre promises the pinnacle of customer experience forging an unprecedented bond between Canon and its customers,” said Somesh Adukia, Managing Director of Canon Central and North Africa.
“The cutting-edge contact center redefines customer interaction, seamlessly weaving efficiency into every engagement and facilitating effortless access to a comprehensive repository of information spanning Canon’s diverse products, services, and channels. Anchored by the principles of sustainability and social responsibility, this initiative not only promises to usher in new dimensions of employment opportunities but also to nurture the skills of successful candidates,” said, Tushar Vaishnavi, Strategic Planning Director, Canon Central & North Africa
Canon Contact Centre representatives will be ready to answer consumers’ general inquiries, sales, services, and complaints both in English & Arabic. The Canon hotline number ‘17103’ will be operational from Sundays to Thursdays between the hours of 09H00am and 19H00 pm. All Contact Centre representatives will receive training in acquiring soft skills, product knowledge, CRM internal training, knowledge base development, and more.
