New Avaya integrations and capabilities and expanded alliances empower large enterprises to adopt cloud innovations “Their Way”.
Avaya announced that new platform integrations and capabilities, along with expanded strategic alliances with Google and Alcatel-Lucent Enterprise, are helping redefine the cloud journey for customers. These enhancements enable customers to immediately benefit from cloud capabilities, including new features and functionality of Avaya Experience Platform, while preserving their existing on-premise environments.
“Avaya’s innovation without disruption strategy sets it apart from competitors because it gives organizations the freedom to embrace the cloud journey at their own pace while protecting their existing investments and not disturbing their proprietary voice implementations. By seamlessly integrating cloud innovations with Avaya Experience Platform, Avaya enables customers to embark on their cloud journey confidently and effortlessly. Unlike ‘pure cloud’ vendors, Avaya allows customers to seamlessly layer innovative cloud capabilities onto their existing infrastructure to enhance customer and employee experiences while avoiding significant risks associated with typical ‘rip and replace’ approaches,” said Ahmed Helmy, Global Vice President and General Manager of Avaya Experience Platform, Avaya.
Avaya’s innovation without disruption strategy facilitates mixed-estate deployments in which on-premise and cloud-based solutions seamlessly co-exist. This co-existence is typically critical within large, complex deployments, particularly within highly sensitive and /or regulated situations, such as critical care hospitals, financial services and banking, governmental agencies, across many geographies throughout the world.
Avaya Experience Platform Connect Avaya has introduced a suite of hybrid Avaya Experience Platform services, Avaya Experience Platform Connect, which empowers organizations to leverage their existing on-premises infrastructure for voice routing, call handling, and more, while accessing omnichannel voice and digital channels from the cloud. Call Center Elite voice agents can now leverage advanced functionalities such as WebRTC voice, AI Noise Removal, and personalized unified agent desktops through Avaya Experience Platform Workspaces.
“When growth is reliant on experiences, businesses can’t afford to keep riding the roller-coaster of rip, replace and wait. Revenue is on the line; rolling the dice isn’t a strategy. This is why Avaya has doubled down on a commitment to their customers: Avaya will keep delivering innovation, but no customer gets left behind as the market continues to navigate the journey to the cloud. Avaya’s approach centers around respecting the pace of change and reducing the amount of investment required for organizations to add best-in-cloud technologies onto their Avaya contact center platform and into their larger customer experience processes to drive better business outcomes and enterprise-wide value,” said Liz Miller, Vice President and Principal Analyst, Constellation Research, Inc.
Avaya’s partnership with Alcatel-Lucent Enterprise is also helping customers across the globe continue to achieve their digital transformation goals. “Our partnership with Avaya helps both our companies accelerate our customers’ transformation to the cloud by delivering differentiated end user experiences, particularly in mission critical situations. Avaya Experience Platform is a powerful portfolio that can help businesses of all sizes transform their communications. Avaya Experience Platform and Alcatel-Lucent Enterprise Digital Age Networking combine our complementary world-class enterprise solutions to support our customers’ digital transformation. We believe that this partnership will really help our customers to succeed in the digital age ,” said Rukmini Glanard, Chief Business Officer, Alcatel-Lucent Enterprise.
