Eng. Majed Al Mesmar: We work according to a comprehensive plan to achieve a major development in u.ae as the UAE Government’s Unified Digital Platform, and an integrated and interconnected system for all government entities.
The Telecommunications and Digital Government Regulatory Authority (TDRA) has launched the generative AI-supported version of UAE Government’s Unified Digital Platform u.ae. It is considered the interface of the government’s digital presence and the access channel to the services provided by the federal and local government entities in the UAE. This step comes in the context of an ambitious plan that includes a package of AI services that was launched by H.E. Talal Belhoul Al Falasi, Chairman of TDRA Board of Directors, and is being implemented successively to keep pace with technological developments and enhance the customer experience.
The generative AI-supported version of UAE Government’s Unified Digital Platform (u.ae) provides an interactive environment that allows users to obtain information and government services in an interesting and interactive way around the clock. Anyone can access all the information and services available in the platform, using UAE Pass to switch to the website of another government entity. Using UAE Pass will ensure that users will not need to repeat the registration process in more than one entity, nor will they need to memorize many passwords to shift between government websites, but rather browse smoothly and easily from one website to another.
Commenting on this development, H.E. Eng. Majed Sultan Al Mesmar, TDRA Director General said, “The UAE Government’s Unified Digital Platform, u.ae, represents the UAE’s digital presence. It is the most visited website in the country, as 20 million people use it annually to search for information and services that they need in their daily lives. With this vitality, the portal reflects the digital lifestyle in the UAE, where customers can obtain their services through digital channels, and access the information they want through a one-stop shop linked to the websites of all federal and local government entities.”
H.E. Al Mesmar further added, “By introducing AI into the mechanisms of u.ae, we have taken another important step towards the digital future, through embracing the latest technologies to facilitate the lives of customers and enhance the concept of interactive government that puts the customer at the top of its priorities and provides an easy and fast user experience. U.ae is a key element in the UAE digital leadership, as it is included in international organizations assessments of digital government development level.”
U.ae is an embodiment of the Whole-of-Government Approach, as it provides access to nearly 3,000 services provided by all federal and local government entities, and contains thousands of information pages that cover all the customers’ needs, including citizens, residents, and visitors, as well as the business sector. The portal is connected and linked with all federal and local government websites, which facilitates visitors’ access to the information and services they need.
