Addition of Sentiment to Alluvio Aternity optimizes the Digital Experience by correlating Employee Sentiment to Application and Device Performance.
Riverbed has launched Aternity Sentiment. The addition of Sentiment to Alluvio Aternity optimizes the digital experience by correlating employee sentiment to application and device performance, enabling organizations to pinpoint user experience issues and take prescriptive, targeted actions that increase productivity and employee satisfaction, service quality and business performance.
Understanding outcomes of critical IT projects on the overall digital experience requires receiving timely feedback from the actual user perspective. To effectively gauge user satisfaction, and increase response rates to capture the workplace digital employee experience (DEX), Aternity Sentiment enables organizations to deploy customizable surveys to targeted user groups across multiple devices and locations.
Aternity Sentiment captures feedback through flexible survey components, including Net Promoter Score (NPS)1, an industry standard scale for measuring customer satisfaction, to provide organizations with an enhanced view of user engagement and productivity, resulting in improved business performance. By tightly correlating objective and subject metrics through Sentiment, the Alluvio Aternity DEM (digital experience management) solution provides the full picture of the digital experience, including nuanced remediation feedback and additional human context.
“Our customers also recognize that Aternity is the only DEX solution that provides click-to-render insights and end-user experience data to show the actual user experience on any application or device. Now, Sentiment adds the employee point-of-view, including how they perceive their digital experience. With Sentiment and existing capabilities such as user journey analytics and transaction tracing capabilities, Alluvio Aternity delivers a complete view of the digital experience for the business, employees, and customers,” said Richard Tworek, Chief Technology Officer, Alluvio, Riverbed.
Delivering a superior Digital Employee Experience (DEX) has become critical to organizations both in terms of productivity and employee engagement. According to a 2022 Forrester Research, Inc. report2, “A good DEX strongly correlates with high employee engagement, which ultimately impacts employee retention — 93% of employees with a high EX (employee experience) index score plan to stay with their organization for the next year, compared with only 49% of employees with a low EX index score.”
Alluvio Aternity full-spectrum Digital Experience Management (DEM) features End User Experience Monitoring (EUEM) and Application Performance Management (APM), and provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry and sentiment feedback at scale from employee devices, every type of business application, and cloud-native application service.
Deployed as an agent on end-user devices or application infrastructure, Aternity measures what users actually see for every transaction, every app, running on any device. Now with Sentiment, Alluvio Aternity tightly correlates aggregated insights on application and device performance data to human reactions, providing total digital experience management for employees. IT departments rely on Alluvio Aternity to provide the deepest quantitative insights into employee and customer experience and the ability to benchmark digital experience against industry peers.
